Getting started

narra is in a private pilot, so there is no public sign-up. Accounts are created from an invite code that arrives with your invitation.

1. Open the sign-in screen and choose Sign Up.
2. Enter your business name, your name, your email and a password.
3. Paste the invite code and select Create workspace.

You can also continue with Google or Apple. Whichever you pick, use the same one every time, see the next answer.

Almost always you signed in with a different provider than the one you signed up with. One email address can carry two identities. A Google one and an email-and-password one. And to any software those are two different accounts.

Sign out and try the other method. Your records are not gone; you are in the wrong workspace.

If that does not bring them back, email team@narraweb.com before creating anything new, so we are not merging two sets of records later.

Three things, in this order. Each removes retyping from everything after it.

1. Business details: name, address, phone, email. These print on every document a customer sees.
2. Services and prices: so a line item is picked, not typed, and a price rise lands in one place.
3. Your team: people need an account before they can be assigned work.

Tax rates, branding and connectors can wait until you need them.

The sidebar is the whole product, grouped by what you are doing.

• Workspace: Dashboard, Calendar, Jobs, Quotes, Route Planner, Leads. The work itself.
• Records: Clients, Financials, Payroll. What the work produced.

Press ⌘K (or Ctrl+K) anywhere to search and jump.

Settings → Services & products. Add each thing you sell with its default price. From then on a quote or invoice line is chosen from a list, and the price fills itself.

You can still override a price on any individual line. The catalogue is a default, not a rule.

Settings → Branding. Upload the logo that appears on quotes, invoices and the page your customers see.

Desktop is the full office workspace for scheduling, quoting, invoicing, clients, payroll and reports.

The Field app is built for work away from the desk. Owners and office staff can create and edit work there; crew members see only their assigned stops and can record progress, checklists, photos, notes and time.

Both apps use the same clients, jobs, visits, crew assignments and financial records.

Yes. The demo carries fabricated data and resets on reload, so nothing you do there reaches anyone. It is clearly labelled at the foot of the screen so it can never be mistaken for your own workspace.

Settings → Team → Add member. They get their own sign-in. Assign them a role at the same time. A crew member sees only their own work.

Add the service address to the client or job. That same address is used for scheduling and routing, so there is no separate town list to maintain.

Yes. Desktop is responsive and works on a tablet browser. Field is built for a phone in one hand and is the better choice on site.

Before closing the workspace, an owner can open Settings → Data export and download one JSON file containing the business records and uploaded file originals needed for migration or reconciliation. Then email us to have the workspace deleted. See Deleting your data.

Open the Clients, Jobs or Quotes list and choose More list tools → Import. Upload or paste a spreadsheet with its header row, check the field mapping, and review every accepted or refused row before importing.

Importing the same source again skips records narra already holds instead of duplicating them. Download the skipped-row file when a row needs to be corrected at the source.