Account & settings
Your team, the services you connect, your money, and your data.
Settings is where narra learns about your business once so the rest of the product stops asking. Connectors is where you plug in services you already pay for.
What can I connect?
Card payments are set up in Settings → Payments & billing: complete Stripe's hosted setup there and payments settle through your Stripe account.
Settings → Connectors holds your lead sources:
- Facebook and Instagram lead forms: connect a Facebook page so its lead forms enter your Leads pipeline.
- Google Ads lead forms: use the workspace webhook key for Google Ads lead forms, or leads sent from Zapier or Make.
How do roles work?
An owner sees everything in Desktop and Field. Office staff can use both apps for business work. Crew use Field for their own assigned stops, with no money or client list.
How do I get my data out?
A workspace owner can open Settings → Data export and download one JSON file with the workspace records and uploaded file originals. It is meant for migration or reconciliation, not as a one-click restore file.
Individual lists and reports still offer CSV when a spreadsheet is more useful.
How do I delete my data?
Delete individual records inside narra at any time. To have an entire workspace deleted, email team@narraweb.com from the address on the account.
We confirm, delete, and tell you when it is done. See Deleting your data for what happens to backups.
What does the pilot mean for me?
Features will change and things will occasionally break. We tell you when something material changes rather than letting you find it.
Keep your own copies of anything you cannot afford to lose.
How does payroll work?
Payroll turns recorded time into pay periods. Timesheets is the current period; History is what has been paid. A locked period does not move, so a past payslip cannot change under someone.
Can I change my pay period?
Yes, weekly or every two weeks, with an anchor date. narra will not move the anchor back behind a period that has already been paid, because that would restate money already handed over.
Where do I set my business details?
Settings → Business profile. Name, address, phone and email. These print on every document a customer sees.
How do I change the look of my documents?
Use Settings → Branding for the logo. Use Settings → Client documents for the invoice footer and the default wording customers see on quotes and invoices.
How do I add a seat for a new employee?
Settings → Team → Add member. They get their own sign-in and appear as an assignee immediately.
Is there a dark mode?
Yes, Settings → Appearance. It follows your choice, not the time of day.
How do I report a bug?
Email team@narraweb.com with what you were doing, what you expected and what happened instead. If it concerns money or missing records, say so in the subject.
What narra does not do
- There is no public sign-up during the pilot.
- There is no phone support. Email is the honest answer rather than a number nobody answers.
- Customer texting is not supported for new pilot workspaces.
- There is no accounting-package sync.
- Roles cannot be customised beyond owner, office and crew.